(e.g. train number, train name, source, destination or a combination of these)
Newest Post
SMS services for Indian Railway
|
Read more »
| SMS Services | ||
| Indian Railway introduced the simplest way to check your Railway ticket status using SMS messages. Just send an SMS on 57886 through your mobile phone now to get any information on Railways. Now all the enquiries like Train Alert, PNR Status, Train Status, Seat Availability, Train Schedule, Train Information, Train Time Table, Train Fare etc offered on the web site www.indianrail.gov.in are available on your mobile phone through SMS facility. For more information on the mobile service providers and the key words to be used on the mobile, please click here | ||
Passenger List for Indian Railway
|
Read more »
Upgraded Passenger List | |
In a major move that is expected not only to benefit waitlisted passengers but also benefit the railways in terms of filling up vacant accommodation in various trains, the railways had introduced a scheme, on an experimental basis, to upgrade full fare paying waiting list passengers to the next higher class against the available vacant accommodation, with effect from 26th January 2006.
| |
Scheme Extended to All Rajdhani Express and 15 Mail/Express Trains w.e.f. 6th February 2006,
Later the scheme was extended to all Mail Express Trains w.e.f.24.02.2006 and to all Special Trains to be run during summer/winter/holidays and having 3AC Coaches (Rly Board letter No.2005/TG-I/20/P/Up gradation dated: 21/03/2006 | |
| Train Name/Number : | |
| Enter Chart Date : | -  |
Get Tatkal ticket with tatkal scheme:Indian Railway
|
Read more »
- As per announcement made in the Railway Budget 2013-14, It has been decided to revise Tatkal Charges as given below.
- The Tatkal Charges have been fixed as a percentage of fare at the rate of 10% of basic fare for second class and 30% of basic fare for all other classes subject to minimum and maximum as given in the table below.
Class of Travel
|
Minimum Tatkal Charges (in Rs.)
|
Maximum Tatkal Charges (in Rs.)
|
Second (sitting)
|
10.00
|
15.00
|
Sleeper
|
90.00
|
175.00
|
AC Chair Car
|
100.00
|
200.00
|
AC 3 Tier
|
250.00
|
350.00
|
AC 2 Tier
|
300.00
|
400.00
|
Executive
|
300.00
|
400.00
|
- The above charges will be levied uniformly both in peak period & non-peak periods.
- Tatkal tickets will be issued for actual distance of travel, instead of end-to-end, subject to the distance restriction applicable to the train. The same Tatkal berth/seat may be booked in multiple legs till preparation of charts. At the time of preparation of charts, unutilized portion may be released to the General RAC/Waiting list passengers.
- Tatkal facility is also available in Executive Class of Shatabadi Express trains also, by earmarking 10% of the accommodation available i.e. 5 seats per coach.
- Tatkal booking opens at 10 AM on One days in advance actual date of journey excluding date of journey w.e.f. of 10.07.2012(commercial circular no:43 of 2012). e.g. for train leaving on 6th, Tatkal Booking will Commence at 10 AM on 5th.
- No duplicate Tatkal tickets shall be issued. Duplicate Tatkal tickets shall be issued only in exceptional cases on payment of full fare including Tatkal charges.
- Tatkal tickets shall be issued only on production of one of the ten prescribed proofs of identity shown under (as mentioned in Commercial Circular No.68 of 2012 issued vide letter No.2011/TG-I/20/P/ID dated 01.11.2012) as per procedure explained below:-1.Voter Photo identity card issued by Election Commision of India.2.Passport3.PAN Card issued by Income Tax Department.4.Driving Licence issued by RTO.5.Photo identity card having serial number issued by Central/State Government.6.Student Identity Card with photograph issued by recognized School/College for their students.7.Nationalized Bank Passbok with photograph.8.Credit cards issued by banks with laminated photograph.9.Unique Identification Card "Aadhaar".10.Photo identity cards having serial number issued by Public Sector Undertaking of State/Central Government, District Administration, Municipal bodies and Penchant Administration.
a. For this purpose, a self attested photo copy of the proof of identity of anyone passenger shall be attached to the requisition slip.
b. The details of the identity proof shall be captured by the system and indicated on the reserved tickets as well on the reservation chart.
c. It will not be mandatory for the passenger(s) to go to the counter to book the Tatkal ticket, however, the proof will have to be sent in the aforementioned manner.
d. During the journey, the passenger, whose identity card number has been indicated on the ticket, will have to produce original proof of identity indicated on the ticket, failing which all the passengers booked on the ticket shall be treated as traveling without ticket and charged accordingly. Indication will come on the ticket regarding carrying the same original proof of identity during the journey, as indicated on the ticket.
e. If the passenger whose identity card number is indicated on the ticket is not traveling, all other passengers booked on that ticket, if foundtraveling in train, will be treated as traveling without ticket and charged accordingly.
- Agents / RTSAs/Web service agents/Web agents of IRCTC are restricted from the booking Tatkal tickets between 1000 hours and 1200 hours. This restriction shall be enforced through frequent inspection at the counters. The agents both web service agents and web agents shall also be restricted from booking Tatkal tickets on the internet between 1000 hours and 1200 hours.
- Even for internet booking for Tatkal tickets, the passenger shall enter the identity proof type and number, which is to be used for travel. These details shall be printed on the ERS/indicated on the VRM/MRM as well as in the reservation chart.
- It will be possible to book a maximum of only four passengers per PNR forTatkal tickets.
- The web services agents of IRCTC will be permitted to book only one Tatkal ticket per train per day on the internet.
- The facility of change of name is not permitted on the bookings made under Tatkal scheme
- TDRs are not being issued for waiting list tickets.
- REFUNDS - No refund will be granted on cancellation of confirmed Tatkal tickets/duplicate tatkal ticket except in case of circumstances mentioned in para 2 of instructions contained in Commercial Circular no. 53 of 2006 issued vide letter no. 2006/TGII/ 20/P/Tatkal, dated 30.06.2006. However, full refund of fare and tatkal charges will be granted on the tickets booked under Tatkal scheme in the following circumstances :-
- If the train is delayed by more than 3 hours at the journey originating point of the passenger & not the boarding point if the passenger's journey originating point and boarding point are different.
- If the train is to run on a diverted route and passenger is not willing to travel.
- If the train is to run on diverted route and boarding station or the destination or both the stations are not on the diverted route.
- In case of non attachment of coach in which Tatkal accommodation has been earmarked and the passenger has not been provided accommodation in the same class.
- If the party has been accommodated in lower class and does not want to travel. In case the party travels in lower class, the passenger will be given refund of difference of fare and also the difference of Tatkal charges, if any.
Train schedule with train name and train number.
|
Read more »
Please enter few characters of Train Name OR few digits of Train Number.
e.g. To get the train schedule for Himachal Express i.e. Train No. 14553 -- either enter himachal or 145
e.g. To get the train schedule for Himachal Express i.e. Train No. 14553 -- either enter himachal or 145
| Train Name/Number : | |
Availability at Major Stations
|
Read more »
| You Queried For | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
RAILWAY TICKET BOOKING THROUGH SMS
|
Read more »
RAILWAY TICKET BOOKING THROUGH SMS
Indian Railways has continuously endeavored to improve the ease and access of
ticketing. The e-ticketing initiative of Indian Railways has been one of the most
passenger-friendly initiative of Indian Railways. In order to further expand the reach of
ticketing, Hon'ble MR had made a Budget announcement regarding launch of ticketing
through mobile phones. The objective was to tap the potential of mobile phone market in
India and thereby facilitate the common man, by providing him any-where, any-time and
hassle free booking option.
In pursuance, a pilot project of ticketing through non-internet based mobile phones
will be launched by IRCTC on 1st July, 2013. This will enable people using non- internet
based mobile phones to easily access Railway ticketing services through SMS/IVRS/USSD. The
scheme is user-friendly, secure and also eco-friendly, as no print out is required.
The salient features of this new scheme to be operationalised on 1st July, 2013 are :
• There will be a dedicated number on which SMS can be sent
• No need of internet at any stage viz, booking, payment, cancellation etc.
• One has to register the mobile number with IRCTC as well as one's bank. The Bank
provides MMID (Mobile Money Identifier) and OTP (one time password) for
authorization of payment.
• The passenger has to type the train number, destination, journey date, class and
passenger details like name, age and gender on the SMS box.
• The sender will receive transaction ID and then make payment through sending another
SMS by typing PAY followed by the transaction ID, MMID as received from the bank
and password.
• On successful booking of ticket, message will be sent to the user by IRCTC which
will suffice as valid authority to travel along with photo ID card in original.
• Cancellation of tickets can also be done through the cancellation option available
• The scheme will be on pilot basis and will not be available during the 8am -12pm for
booking ARP/Tatkal/General tickets.
Indian Railways has continuously endeavored to improve the ease and access of
ticketing. The e-ticketing initiative of Indian Railways has been one of the most
passenger-friendly initiative of Indian Railways. In order to further expand the reach of
ticketing, Hon'ble MR had made a Budget announcement regarding launch of ticketing
through mobile phones. The objective was to tap the potential of mobile phone market in
India and thereby facilitate the common man, by providing him any-where, any-time and
hassle free booking option.
In pursuance, a pilot project of ticketing through non-internet based mobile phones
will be launched by IRCTC on 1st July, 2013. This will enable people using non- internet
based mobile phones to easily access Railway ticketing services through SMS/IVRS/USSD. The
scheme is user-friendly, secure and also eco-friendly, as no print out is required.
The salient features of this new scheme to be operationalised on 1st July, 2013 are :
• There will be a dedicated number on which SMS can be sent
• No need of internet at any stage viz, booking, payment, cancellation etc.
• One has to register the mobile number with IRCTC as well as one's bank. The Bank
provides MMID (Mobile Money Identifier) and OTP (one time password) for
authorization of payment.
• The passenger has to type the train number, destination, journey date, class and
passenger details like name, age and gender on the SMS box.
• The sender will receive transaction ID and then make payment through sending another
SMS by typing PAY followed by the transaction ID, MMID as received from the bank
and password.
• On successful booking of ticket, message will be sent to the user by IRCTC which
will suffice as valid authority to travel along with photo ID card in original.
• Cancellation of tickets can also be done through the cancellation option available
• The scheme will be on pilot basis and will not be available during the 8am -12pm for
booking ARP/Tatkal/General tickets.
Revised Refund Rules w.e.f. 01.07.2013
|
Read more »
Revised Refund Rules w.e.f. 01.07.2013
1. Railway Passengers (Cancellation of ticket and Refund of fare) Rules, 1998 have not been substantially revised in the last 15 years during which period a large number of changes have taken place in the ticketing system of Indian Railways. Firstly, Computerised Passenger Reservation System (PRS) as well as Computerised Unreserved Ticketing System (UTS) have proliferated. Reservation through internet has also been introduced through which 45% of the total reserved tickets are issued. Integrated Train Enquiry System -- 139 is functional through which ticket status can be obtained through SMS. The above developments warranted that the refund rules be revised comprehensively.
2. Accordingly, Revised Refund Rules have been notified and shall come into force w.e.f. 01.07.2013. The amendments made in the Refund Rules are aimed at simplification, efficiency in processing and reduction of bogus refund claims.
3. The major changes in the existing rules and the amendments in refund rules are as under:-
3.1 Unused (unreserved) tickets on which no reservation has been made:
Existing Rules Amended Rules
If a ticket on which no reservation of a seat or berth has been made is presented to the station master for cancellation refund of fare shall be made on every such ticket after deducting the clerkage. If a ticket on which no reservation of a seat or berth has been made is presented for cancellation, refund of fare shall be made on every such ticket after deducting the clerkage.
(i) within three hours after the actual departure of the train for which the ticket is issued or (i)The ticket shall be presented for cancellation within three hours of issue of ticket.
(ii) for any ticket valid for the whole day, within three hours after the actual departure of the last train of the day for the destination station (ii) In case of tickets issued in advance the ticket is presented upto 2400 hours of the day preceding the day of journey
3.2 Unused tickets on which reservation has been made:
(i) if the ticket is presented for cancellation more than forty eight hours instead of the existing 24 hours in advance of the scheduled departure of the train, a minimum per passenger cancellation charge shall be deducted at the flat rate of rupees one hundred and twenty for air-conditioned first class/executive class, rupees one hundred for air-conditioned-II tier/first class, rupees ninety for air-conditioned III-tier/ 3 economy/air-conditioned chair car, rupees sixty for sleeper class and rupees thirty for second class.
(ii) if the ticket is presented for cancellation between forty eight hours and upto six hours instead of existing 24 hours and upto 4 hours before the scheduled departure of the train, cancellation charge shall be twenty five per cent of the fare subject to a minimum of the cancellation charge.
(iii) if the ticket is presented for cancellation within six hours instead of existing 4 hours before the scheduled departure of the train and upto two hours irrespective of distance instead of existing 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train, the cancellation charge shall be fifty per cent of the fare subject to a minimum of the cancellation charge.
(iv) No refund shall be granted on the reserved ticket if it is surrendered for cancellation after two hours of the actual departure of the train.
(v) In case, on a party ticket or a family ticket issued for travel of more than one person, some persons have confirmed reservation and others are on waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire ticket is surrendered for cancellation within six hours instead of existing 4 hours before the scheduled departure of the train and upto two hours instead of existing 3 hours after actual departure of the train..
3.3 Unused waitlisted or RAC tickets:.
Existing Rules Revised Rules
If the ticket is presented for cancellation upto 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train, except deduction of clerkage; If a Waitlisted/RAC ticket is presented for cancellation, refund of fare shall be admissible after deducting the clerkage.
(i) The ticket is presented for cancellation upto three hours after the actual departure of the train irrespective of the distance.
(ii) The passenger may get the tickets cancelled from any PRS counters or the designated current counters.
(iii) No refund of fare shall be granted on RAC ticket /Waitlisted ticket after three hours of the actual departure of the train.
Provided that for night trains leaving between 21.00 hours and 06.00 hours (actual departure), refund shall be admissible at the station within the time limits specified above or within first four hours after the opening of reservation office, whichever is later. (iv) In case no current counters are available at journey originating station for night trains leaving between 21.00 hours and 06.00 hours(actual departure , refund shall be admissible at the station within first two hours after the opening of reservation office.
(v) In remote and hill areas as identified by the zonal Railways with the prior approval of the General Managers and print in their Time Tables for train leaving between 1900 hours and 0600 hours (actual departure) refund shall be admissible at the station within first two hours after the opening of reservation/booking office, in case there is no reservation counters/booking office/ current counters. Available in that area.
3.4 Cancellation of e- tickets.-
The e- ticket may be booked and cancelled through internet and the refund of fare shall be credited to the customer.s account after deducting the charges applicable.
In case of a confirmed e-ticket, refund of fare shall be granted in accordance with rule for unused tickets on which reservation has been made. In case of RAC e-ticket, refund of fare shall be granted in accordance with rule for unused waitlisted and RAC tickets.
In case of the waitlisted e-ticket on which status of all the passengers is on waiting list even after preparation of reservation charts, names of all such passengers booked on that Passenger Name Record (PNR) shall be dropped from the reservation chart and refund of fare shall be credited to the customer.s account after deducting the clerkage.
In case on a party e-ticket or a family e-ticket issued for travel of more than one person, some persons have confirmed reservation and others are on the list of RAC and waiting list, then in case of passengers on RAC or waitlisted not travelling, a certificate has to be obtained from the ticket checking staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the certificate issued by ticket checking staff.
The online TDR shall be filed upto seventy two hours of actual arrival of the train at passenger.s destination and the original certificate issued by the ticket checking staff is to be sent through post to Indian Railway Catering and Tourism Corporation (IRCTC). The fare shall be refunded by Indian Railway Catering and Tourism Corporation (IRCTC) to the customer.s account after due verification.
In case of e-tickets (confirmed or RAC), if the reservation charts have been prepared, online TDR is required to be filed for obtaining refund. No refund of fare shall be admissible on e- ticket having confirmed reservation in case the request for refund is filed online after two hours of the actual departure of the train.
No refund of fare shall be admissible on RAC e-tickets in case the request for refund is filed online after three hours of the actual departure of the train.
3.5 Refund on Tatkal tickets:
No refund of fare shall be admissible on confirmed Tatkal ticket.
In case of Tatkal ticket on waitlist, refund of fare shall be granted in accordance with rule for unused waitlisted or RAC tickets.
In case on a party Tatkal ticket or a family Tatkal ticket issued for travel for more than one person, some persons have confirmed reservation and others are on waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire Tatkal ticket is surrendered for cancellation within six hours before the scheduled departure of the train or upto two hours of the actual departure of the train.
3.6 Postponement or preponement of journey on a reserved, RAC or waitlisted ticket. The postponement or preponement of journey on confirmed or RAC or waitlisted ticket shall be allowed in the same class and for the same destination instead of any longer distance or any higher class by the same train or by any other train for any subsequent days, subject to condition that the ticket is surrendered during the working hours of reservation office and at least forty eight hours instead of existing 24 hours before the scheduled departure of the train in which originally booked.
3.7 Non-commencement or missing of journey due to late running of trains. -
No cancellation charge or clerkage shall be levied and full fare shall be refunded to all passengers holding reserved, RAC and waitlisted tickets, if the journey is not undertaken due to late running of the train by more than three hours of the scheduled departure of the train from the station commencing the journey subject to condition that the ticket is surrendered upto the actual departure of the train instead of existing 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train
in case of e-tickets, the TDR is filed online before the actual departure of the train for availing full refund.
In case the ticket is cancelled or surrendered or if the request for refund of fare is filed online after the actual departure of the train, no refund of fare shall be admissible.
3.8 Lost, misplaced, torn or mutilated tickets: - If the reservation status of a lost, misplaced, torn or mutilated ticket, at the time of receipt of the application for issuance of a duplicate ticket for the purpose of undertaking journey, is confirmed or RAC and that the duplicate ticket is sought before preparation of reservation chart of the concerned train, the station master shall issue a duplicate ticket in lieu of the original ticket on payment of rupees fifty per passenger in case of second and sleeper class and rupees one hundred per passenger for other classes instead of existing clerkage charge.
3.9 Application for refund of Passenger Reservation System (PRS) tickets in other circumstances:- For refund of fare under circumstances other than those specified in these rules or under circumstances like .bandh. or agitations or floods, etc., the passengers could not reach the reservation counter or station or current counters for cancellation of tickets, in those cases, a TDR shall be issued to the passenger and the passenger may apply for refund of fare within ten days instead existing 90 days from the day of commencement of journey to the Chief Commercial Manager (Refunds) of the railway administration under whose jurisdiction the TDR issuing station comes, enclosing the original TDR. The TDR shall be issued only upto three days instead of existing 30 days after the scheduled departure of the train.
1. Railway Passengers (Cancellation of ticket and Refund of fare) Rules, 1998 have not been substantially revised in the last 15 years during which period a large number of changes have taken place in the ticketing system of Indian Railways. Firstly, Computerised Passenger Reservation System (PRS) as well as Computerised Unreserved Ticketing System (UTS) have proliferated. Reservation through internet has also been introduced through which 45% of the total reserved tickets are issued. Integrated Train Enquiry System -- 139 is functional through which ticket status can be obtained through SMS. The above developments warranted that the refund rules be revised comprehensively.
2. Accordingly, Revised Refund Rules have been notified and shall come into force w.e.f. 01.07.2013. The amendments made in the Refund Rules are aimed at simplification, efficiency in processing and reduction of bogus refund claims.
3. The major changes in the existing rules and the amendments in refund rules are as under:-
3.1 Unused (unreserved) tickets on which no reservation has been made:
Existing Rules Amended Rules
If a ticket on which no reservation of a seat or berth has been made is presented to the station master for cancellation refund of fare shall be made on every such ticket after deducting the clerkage. If a ticket on which no reservation of a seat or berth has been made is presented for cancellation, refund of fare shall be made on every such ticket after deducting the clerkage.
(i) within three hours after the actual departure of the train for which the ticket is issued or (i)The ticket shall be presented for cancellation within three hours of issue of ticket.
(ii) for any ticket valid for the whole day, within three hours after the actual departure of the last train of the day for the destination station (ii) In case of tickets issued in advance the ticket is presented upto 2400 hours of the day preceding the day of journey
3.2 Unused tickets on which reservation has been made:
(i) if the ticket is presented for cancellation more than forty eight hours instead of the existing 24 hours in advance of the scheduled departure of the train, a minimum per passenger cancellation charge shall be deducted at the flat rate of rupees one hundred and twenty for air-conditioned first class/executive class, rupees one hundred for air-conditioned-II tier/first class, rupees ninety for air-conditioned III-tier/ 3 economy/air-conditioned chair car, rupees sixty for sleeper class and rupees thirty for second class.
(ii) if the ticket is presented for cancellation between forty eight hours and upto six hours instead of existing 24 hours and upto 4 hours before the scheduled departure of the train, cancellation charge shall be twenty five per cent of the fare subject to a minimum of the cancellation charge.
(iii) if the ticket is presented for cancellation within six hours instead of existing 4 hours before the scheduled departure of the train and upto two hours irrespective of distance instead of existing 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train, the cancellation charge shall be fifty per cent of the fare subject to a minimum of the cancellation charge.
(iv) No refund shall be granted on the reserved ticket if it is surrendered for cancellation after two hours of the actual departure of the train.
(v) In case, on a party ticket or a family ticket issued for travel of more than one person, some persons have confirmed reservation and others are on waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire ticket is surrendered for cancellation within six hours instead of existing 4 hours before the scheduled departure of the train and upto two hours instead of existing 3 hours after actual departure of the train..
3.3 Unused waitlisted or RAC tickets:.
Existing Rules Revised Rules
If the ticket is presented for cancellation upto 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train, except deduction of clerkage; If a Waitlisted/RAC ticket is presented for cancellation, refund of fare shall be admissible after deducting the clerkage.
(i) The ticket is presented for cancellation upto three hours after the actual departure of the train irrespective of the distance.
(ii) The passenger may get the tickets cancelled from any PRS counters or the designated current counters.
(iii) No refund of fare shall be granted on RAC ticket /Waitlisted ticket after three hours of the actual departure of the train.
Provided that for night trains leaving between 21.00 hours and 06.00 hours (actual departure), refund shall be admissible at the station within the time limits specified above or within first four hours after the opening of reservation office, whichever is later. (iv) In case no current counters are available at journey originating station for night trains leaving between 21.00 hours and 06.00 hours(actual departure , refund shall be admissible at the station within first two hours after the opening of reservation office.
(v) In remote and hill areas as identified by the zonal Railways with the prior approval of the General Managers and print in their Time Tables for train leaving between 1900 hours and 0600 hours (actual departure) refund shall be admissible at the station within first two hours after the opening of reservation/booking office, in case there is no reservation counters/booking office/ current counters. Available in that area.
3.4 Cancellation of e- tickets.-
The e- ticket may be booked and cancelled through internet and the refund of fare shall be credited to the customer.s account after deducting the charges applicable.
In case of a confirmed e-ticket, refund of fare shall be granted in accordance with rule for unused tickets on which reservation has been made. In case of RAC e-ticket, refund of fare shall be granted in accordance with rule for unused waitlisted and RAC tickets.
In case of the waitlisted e-ticket on which status of all the passengers is on waiting list even after preparation of reservation charts, names of all such passengers booked on that Passenger Name Record (PNR) shall be dropped from the reservation chart and refund of fare shall be credited to the customer.s account after deducting the clerkage.
In case on a party e-ticket or a family e-ticket issued for travel of more than one person, some persons have confirmed reservation and others are on the list of RAC and waiting list, then in case of passengers on RAC or waitlisted not travelling, a certificate has to be obtained from the ticket checking staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the certificate issued by ticket checking staff.
The online TDR shall be filed upto seventy two hours of actual arrival of the train at passenger.s destination and the original certificate issued by the ticket checking staff is to be sent through post to Indian Railway Catering and Tourism Corporation (IRCTC). The fare shall be refunded by Indian Railway Catering and Tourism Corporation (IRCTC) to the customer.s account after due verification.
In case of e-tickets (confirmed or RAC), if the reservation charts have been prepared, online TDR is required to be filed for obtaining refund. No refund of fare shall be admissible on e- ticket having confirmed reservation in case the request for refund is filed online after two hours of the actual departure of the train.
No refund of fare shall be admissible on RAC e-tickets in case the request for refund is filed online after three hours of the actual departure of the train.
3.5 Refund on Tatkal tickets:
No refund of fare shall be admissible on confirmed Tatkal ticket.
In case of Tatkal ticket on waitlist, refund of fare shall be granted in accordance with rule for unused waitlisted or RAC tickets.
In case on a party Tatkal ticket or a family Tatkal ticket issued for travel for more than one person, some persons have confirmed reservation and others are on waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire Tatkal ticket is surrendered for cancellation within six hours before the scheduled departure of the train or upto two hours of the actual departure of the train.
3.6 Postponement or preponement of journey on a reserved, RAC or waitlisted ticket. The postponement or preponement of journey on confirmed or RAC or waitlisted ticket shall be allowed in the same class and for the same destination instead of any longer distance or any higher class by the same train or by any other train for any subsequent days, subject to condition that the ticket is surrendered during the working hours of reservation office and at least forty eight hours instead of existing 24 hours before the scheduled departure of the train in which originally booked.
3.7 Non-commencement or missing of journey due to late running of trains. -
No cancellation charge or clerkage shall be levied and full fare shall be refunded to all passengers holding reserved, RAC and waitlisted tickets, if the journey is not undertaken due to late running of the train by more than three hours of the scheduled departure of the train from the station commencing the journey subject to condition that the ticket is surrendered upto the actual departure of the train instead of existing 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train
in case of e-tickets, the TDR is filed online before the actual departure of the train for availing full refund.
In case the ticket is cancelled or surrendered or if the request for refund of fare is filed online after the actual departure of the train, no refund of fare shall be admissible.
3.8 Lost, misplaced, torn or mutilated tickets: - If the reservation status of a lost, misplaced, torn or mutilated ticket, at the time of receipt of the application for issuance of a duplicate ticket for the purpose of undertaking journey, is confirmed or RAC and that the duplicate ticket is sought before preparation of reservation chart of the concerned train, the station master shall issue a duplicate ticket in lieu of the original ticket on payment of rupees fifty per passenger in case of second and sleeper class and rupees one hundred per passenger for other classes instead of existing clerkage charge.
3.9 Application for refund of Passenger Reservation System (PRS) tickets in other circumstances:- For refund of fare under circumstances other than those specified in these rules or under circumstances like .bandh. or agitations or floods, etc., the passengers could not reach the reservation counter or station or current counters for cancellation of tickets, in those cases, a TDR shall be issued to the passenger and the passenger may apply for refund of fare within ten days instead existing 90 days from the day of commencement of journey to the Chief Commercial Manager (Refunds) of the railway administration under whose jurisdiction the TDR issuing station comes, enclosing the original TDR. The TDR shall be issued only upto three days instead of existing 30 days after the scheduled departure of the train.
Next →
